Returns and Exchanges

• All Exchanges are subject to a $4.95 Exchange Fee which includes return shipping, restocking, shipping and processing service for the replacement item.

Exchange service is available for up to 30-days from the date of purchase.

Exchanges are only available for items received in original condition, unworn and unwashed with all tags attached.

Exchanges are not available for discounted items or items marked Final Sale. Since discounted or Final Sale items are offered to make room for new styles, we are unable to re-stock these items for sale and cannot accept them back from our customers.

Free or promotional gifts cannot be exchanged.

Gift Card Purchases & Returns:

• Orders purchased using gift cards or store credit will be refunded to their original gift card or issued as store credit, subject to our standard $6.95 return processing fee.

• Our return processing fee waiver is offered to customers who voluntarily choose to receive store credit instead of a refund to their original credit or debit card.

• Purchases originally made using gift cards or store credit are not eligible for this fee waiver, as the original form of payment is already store credit.

• For orders purchased using a combination of payment methods, refund eligibility and applicable fees will be determined based on the original payment methods used.
  
  

 
Our 3-Month Damage Replacement Promise

We stand by the quality of every piece we make. If your item arrives damaged or develops a defect within 90 days of purchase, we’ll send you a replacement—no hassle, no stress.

Please Note: This promise applies to purchased items only and does not extend to complimentary or free items.

What’s Covered:

• Damage that occurs during shipping
• Defects in materials or craftsmanship that affect wear, fit, or function

What’s Not Covered:

• Normal wear and tear from everyday use
• Accidental damage (like spills or snags)
• Lost or stolen items

A Few Things to Keep in Mind:

• The 3-month coverage starts from your original purchase date
• This policy only applies to items purchased directly from our website
• You’ll need your order number to request a replacement
•  Replacements don’t reset the coverage period—but we’re always here to help make it right

All Returns are subject to a $6.95 Return Fee which includes return shipping, restocking, and processing service for the returned item. This fee is deducted from the balance returned to our customers once the item is received and processed at Lotus and Luna.

Return service is available for up to 30-days from the date of purchase.

Returns are only available for items received in original condition, unworn and unwashed with all tags attached.

Returns are not available for discounted items or items marked Final Sale. Since discounted or Final Sale items are offered to make room for new styles, we are unable to re-stock these items for sale and cannot accept them back from our customers.

Free or promotional gifts cannot be returned for value.

1) How long does it takes to receive my refund, replacement product, or store credit?

2-3 business days from the time received at Lotus and Luna.

 2) Do I need to pay shipping if returning or exchanging an item? 

Yes, shipping is included in the flat fees described above. Initial shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3) What if my item breaks or gets damaged, do you replace it?

We will replace any items if they are defective or damaged, or shipped incorrectly. Please contact us at customerservice@lotusandluna.com for these issues.